Shipping policy
Shipping Policy
Order Processing
All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has been shipped.
During busy periods such as promotions, holidays, or product launches, processing times may be slightly longer.
Shipping Rates and Delivery Estimates
Shipping costs are calculated at checkout based on your location and the selected delivery option.
Estimated delivery times:
United Kingdom: 2–5 business days
International orders: 5–10 business days
Please note that delivery times are estimates and may vary depending on the courier service, customs processing, or circumstances outside our control.
International Shipping
We currently ship to selected international destinations. Shipping costs and estimated delivery times will be displayed at checkout.
Please note that customs duties, import taxes, or additional fees may apply depending on your country’s regulations. These charges are the responsibility of the customer.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can monitor the progress of your delivery.
Delayed or Lost Packages
If your order is delayed, please allow additional time for delivery as shipping carriers may experience unexpected delays.
If your package appears lost or has not arrived within a reasonable time, please contact us and we will work with the courier to investigate the issue.
Incorrect Shipping Information
Please ensure that your shipping address is correct before completing your order.
Noor Mist is not responsible for orders shipped to incorrect addresses provided by the customer. If you realise an error in your shipping address, please contact us as soon as possible.
Damaged Items
Please inspect your order upon delivery. If your item arrives damaged or defective, contact us immediately so we can evaluate the issue and arrange a replacement or refund if necessary.
Contact
If you have any questions about shipping, please contact us at: